By booking this service, you acknowledge and accept that you will be charged in full at the time of booking. You have a right to cancel within 14 days without giving any reason. This cancellation period will expire after 14 days from the day of your booking, or once the service has been fully performed. If you cancel less than 48 hours before your service is due to commence, you will be charged a cancellation fee. If you have requested us to begin performance of the services during the cancellation period, you will be required to pay for the services provided to you up until the time you tell us that you want to cancel.
You can cancel before the cancellation period has expired by calling customer services on 020 745 94891 or emailing us at firstname.lastname@example.org with your Unique Client iD Number and details of the booking you wish to cancel. If you cancel, we will reimburse you using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, and no later than 14 days after the day on which we are informed of your decision to cancel.